Ipitomy IP1100+ PBX Administrator Guide User Manual

IPitomy IP PBX Administrator Guide Version v4.0.1

IPitomy IP PBX Admin Guide APPENDIX 7: NETWORK CONSOLE...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 82 v4.0.1 www.ipitomy.com Key State Only necessary when configuring Soft

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 83 v4.0.1 www.ipitomy.com Edit Advance Phone Settings The advanced setti

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 84 v4.0.1 www.ipitomy.com Sections/ Fields Description Custom SIP Setti

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 85 v4.0.1 www.ipitomy.com Other Options Digit Timeout Default 4; This is

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 86 v4.0.1 www.ipitomy.com Edit Advance Phone Settings – Aastra Phones

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 87 v4.0.1 www.ipitomy.com Time Zone Allows you to set the time zone the p

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 88 v4.0.1 www.ipitomy.com Groups A Group is a logical grouping of extens

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 89 v4.0.1 www.ipitomy.com Ring Group Examples Ring groups define a set of

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 90 v4.0.1 www.ipitomy.com Cathy Caldwell 123 Susan Smith 125 Gretchen

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 91 v4.0.1 www.ipitomy.com Figure 51 – Edit Ring Group Page The followin

IPitomy IP PBX Admin Guide Copyright  2011 IPitomy Communication, LLC v4.0.1 LIST OF FIGURES Figure 1 – IPitomy IP PBX System ...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 92 v4.0.1 www.ipitomy.com Ring Strategy This defines how calls are distri

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 93 v4.0.1 www.ipitomy.com 5 Select the desired Ring Strategy from the dr

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 94 v4.0.1 www.ipitomy.com Ring Group Advanced Settings Figure 52 – Adv

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 95 v4.0.1 www.ipitomy.com Edit Advanced Ring Group Settings STEPS: 1 Sel

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 96 v4.0.1 www.ipitomy.com Edit Members/Agents Figure 53 – Edit Members

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 97 v4.0.1 www.ipitomy.com Add Agents/Members to the Group STEPS: 1 Nav

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 98 v4.0.1 www.ipitomy.com Automatic Call Distribution (ACD) Systems lice

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 99 v4.0.1 www.ipitomy.com Sections/Fields Description Agent Retry Timer

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 100 v4.0.1 www.ipitomy.com Member Delay before connect Delay, in seconds,

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 101 v4.0.1 www.ipitomy.com 4 Click the Apply Changes link located at the

IPitomy IP PBX Admin Guide Copyright  2011 IPitomy Communication, LLC v4.0.1 Figure 37 – Extensions Calling Permissions Section ...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 102 v4.0.1 www.ipitomy.com 5 Click the Apply Changes link located at the

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 103 v4.0.1 www.ipitomy.com Multicast Paging Group A Multicast Paging Gro

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 104 v4.0.1 www.ipitomy.com The following table describes the fields (para

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 105 v4.0.1 www.ipitomy.com 6 Click on the ADD button to add the selected

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 106 v4.0.1 www.ipitomy.com Live Queue Data The Live Queue Data page disp

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 107 v4.0.1 www.ipitomy.com abandoned the queue. Target Time Displays the

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 108 v4.0.1 www.ipitomy.com 7 Using the right side – Smart Personal Conso

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 109 v4.0.1 www.ipitomy.com Menus Menus direct callers to destinations wit

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 110 v4.0.1 www.ipitomy.com Edit Menu Figure 59 – Edit Menus Page (with C

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 111 v4.0.1 www.ipitomy.com Sections/Fields Description Name Enter a nam

IPitomy IP PBX Admin Guide Copyright  2011 IPitomy Communication, LLC v4.0.1 Figure 74 – Incoming Routing Edit Incoming DID CID Page...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 112 v4.0.1 www.ipitomy.com Edit Menu Settings STEPS: 1 From the Destina

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 113 v4.0.1 www.ipitomy.com Advanced Menu Settings Figure 60 – Advanced

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 114 v4.0.1 www.ipitomy.com Figure 61 – Remote Menu Announcement DTMF Ad

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 115 v4.0.1 www.ipitomy.com Conferences The Conference Bridge allows group

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 116 v4.0.1 www.ipitomy.com Sections/Fields Description Name Enter a nam

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 117 v4.0.1 www.ipitomy.com Conference Feature Codes The Feature Code sec

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 118 v4.0.1 www.ipitomy.com Voicemail When an extension is created, a Voi

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 119 v4.0.1 www.ipitomy.com Sections/Fields Description Mailbox This is t

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 120 v4.0.1 www.ipitomy.com Play Envelope Message Defines if the system wi

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 121 v4.0.1 www.ipitomy.com Edit Voicemail Settings The following outline

IPitomy IP PBX Admin Guide Copyright  2011 IPitomy Communication, LLC v4.0.1 Figure 111 – Services TFTP Files Section...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 122 v4.0.1 www.ipitomy.com Broadcast Message – Add STEPS: 1 From the Ed

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 123 v4.0.1 www.ipitomy.com Set Cascading Messages STEPS: 1 Navigate to

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 124 v4.0.1 www.ipitomy.com Configure Contact Numbers for Cascading Messa

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 125 v4.0.1 www.ipitomy.com Sections/Fields Description Add X seconds to

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 126 v4.0.1 www.ipitomy.com Schedules Figure 67 – Edit Schedule and Hol

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 127 v4.0.1 www.ipitomy.com Outside of Hours Destination This is the assig

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 128 v4.0.1 www.ipitomy.com 4 Click the button to save the changes. 5 C

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 129 v4.0.1 www.ipitomy.com Branch Offices Branch Offices provide a powerf

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 130 v4.0.1 www.ipitomy.com Figure 69 – Edit Branch Office Page

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 131 v4.0.1 www.ipitomy.com Sections/Fields Description Name The name th

IPitomy IP PBX Admin Guide Copyright  2011 IPitomy Communication, LLC v4.0.1 LIST OF TABLES Table 1 – IP PBX Features ...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 132 v4.0.1 www.ipitomy.com Figure 70 – Branch Offices Page Configuring

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 133 v4.0.1 www.ipitomy.com 12 Click the button to save the changes. 13

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 134 v4.0.1 www.ipitomy.com Edit Branch Office STEPS: 1 From the Destina

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 135 v4.0.1 www.ipitomy.com Configuring Office 2 with Branch Extensions

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 136 v4.0.1 www.ipitomy.com View Branch Office Extensions Figure 72 – Sho

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 137 v4.0.1 www.ipitomy.com Call Routing Call routing sends callers to sp

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 138 v4.0.1 www.ipitomy.com This table describes the parameters that can

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 139 v4.0.1 www.ipitomy.com Set Provider Trunk Incoming Destination 1 Fr

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 140 v4.0.1 www.ipitomy.com Edit Hours STEPS: 1 From the Call RoutingInc

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 141 v4.0.1 www.ipitomy.com Outgoing Call Routing By default, the PBX has

IPitomy IP PBX Admin Guide Copyright  2011 IPitomy Communication, LLC v4.0.1 Table 37 – Automatic Call Distribution (Agents) Page ...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 142 v4.0.1 www.ipitomy.com Figure 75 – Outgoing Routing Page

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 143 v4.0.1 www.ipitomy.com Figure 76 – Add New Outgoing Route Page !

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 144 v4.0.1 www.ipitomy.com Sections/Fields Description Route Name This i

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 145 v4.0.1 www.ipitomy.com CID Override for Outbound Route Parameters In

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 146 v4.0.1 www.ipitomy.com 4 Click the button to save the changes. 5 C

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 147 v4.0.1 www.ipitomy.com Class of Service A Class of Services is used

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 148 v4.0.1 www.ipitomy.com Clicking this button in the gray bar wi

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 149 v4.0.1 www.ipitomy.com Trunks None should be added, as without a trun

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 150 v4.0.1 www.ipitomy.com Number Enter 941 as this is the area code for

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 151 v4.0.1 www.ipitomy.com Start Pattern Enter the start pattern of as th

IPitomy IP PBX Admin Guide Copyright  2011 IPitomy Communication, LLC v4.0.1 Table 74 – Services Logging Levels and Descriptions...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 152 v4.0.1 www.ipitomy.com Re-type Admin Password This requires that you

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 153 v4.0.1 www.ipitomy.com System Operator This is the default destinatio

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 154 v4.0.1 www.ipitomy.com 4 Click the Apply Changes link located at the

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 155 v4.0.1 www.ipitomy.com Security Settings Section Log Watch/Ban Servi

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 156 v4.0.1 www.ipitomy.com The following table describes the parameters

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 157 v4.0.1 www.ipitomy.com ! IMPORTANT: Please contact IPitomy’s Technica

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 158 v4.0.1 www.ipitomy.com Network Time Server This is the location of th

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 159 v4.0.1 www.ipitomy.com Outbound Transfers Numbers Section This setti

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 160 v4.0.1 www.ipitomy.com 2 From the list of transferable numbers, clic

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 161 v4.0.1 www.ipitomy.com Database Administration Create Backup Section

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 162 v4.0.1 www.ipitomy.com backup was made. Use your mouse to hover over

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 163 v4.0.1 www.ipitomy.com FTP Directory This is the FTP directory on the

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 164 v4.0.1 www.ipitomy.com Upload Backup Files STEPS: 1 From the PBX Se

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 165 v4.0.1 www.ipitomy.com Figure 91 – Backup Date/Time Information Dele

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 166 v4.0.1 www.ipitomy.com Download Backup File STEPS: 1 From the PBX Se

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 167 v4.0.1 www.ipitomy.com Sections/Fields Description Max Number of Me

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 168 v4.0.1 www.ipitomy.com Sections/Fields Description Play Envelope Me

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 169 v4.0.1 www.ipitomy.com E-mail Settings Section This section is used

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 170 v4.0.1 www.ipitomy.com Authentication Required Defines if the email s

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 171 v4.0.1 www.ipitomy.com 6 Reconfigured the email parameters per the S

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 1 v4.0.1 www.ipitomy.com INTRODUCTION About the IPitomy IP PBX The IPit

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 172 v4.0.1 www.ipitomy.com Erase Voicemail Archive Settings STEPS: 1 Fro

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 173 v4.0.1 www.ipitomy.com STEPS: 1 From the PBX SetupVoicemail Setup

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 174 v4.0.1 www.ipitomy.com Add SIP Networking Settings STEPS: 1 From the

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 175 v4.0.1 www.ipitomy.com SIP Advanced Settings Section Advanced SIP se

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 176 v4.0.1 www.ipitomy.com

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 177 v4.0.1 www.ipitomy.com

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 178 v4.0.1 www.ipitomy.com Figure 98 – SIP Advanced Settings Page ! IMP

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 179 v4.0.1 www.ipitomy.com Allow External Invites Default: YES Auto Domai

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 180 v4.0.1 www.ipitomy.com Send Remote Party ID Default: N/A Progress in

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 181 v4.0.1 www.ipitomy.com Table 68 – SIP Advanced Settings and Descripti

IPitomy IP PBX Admin Guide All materials in this documentation are proprietary and considered confidential to IPitomy Communications, LLC and ma

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 2 v4.0.1 www.ipitomy.com • Enhanced Voice Messaging System with Unifie

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 182 v4.0.1 www.ipitomy.com Record New Voice Prompt Section This feature a

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 183 v4.0.1 www.ipitomy.com Prompt Files on Server Section All record pro

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 184 v4.0.1 www.ipitomy.com Music on Hold The PBX allows you to create mul

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 185 v4.0.1 www.ipitomy.com Create a Playlist Section Figure 103 – Crea

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 186 v4.0.1 www.ipitomy.com Upload Music Files Figure 104 – Music on Hol

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 187 v4.0.1 www.ipitomy.com 4 Click on the Apply Changes link at the top

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 188 v4.0.1 www.ipitomy.com 4 Click on the Apply Changes link at the top

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 189 v4.0.1 www.ipitomy.com Services System Information Section Figure 10

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 190 v4.0.1 www.ipitomy.com Host ID Unique ID used for licensing the syste

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 191 v4.0.1 www.ipitomy.com Sections/Fields Description Features Defines

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 3 v4.0.1 www.ipitomy.com Feature Description Extensions Extensions are

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 192 v4.0.1 www.ipitomy.com Figure 108 – Services Assign L

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 193 v4.0.1 www.ipitomy.com Assign Multiple User Licenses STEPS: 1 From t

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 194 v4.0.1 www.ipitomy.com Sections/Fields Description Restart PBX Daem

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 195 v4.0.1 www.ipitomy.com Restart Call Manager STEPS: 1 From the PBX Se

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 196 v4.0.1 www.ipitomy.com TFTP Files This panel allows the administrato

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 197 v4.0.1 www.ipitomy.com Log File Settings This feature allows you ind

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 198 v4.0.1 www.ipitomy.com Logging Level Section This section of the Ser

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 199 v4.0.1 www.ipitomy.com Call Event Log Section This allows you to ena

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 200 v4.0.1 www.ipitomy.com Automated Phone Firmware Updates This allows

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 201 v4.0.1 www.ipitomy.com sample of what the message that will be displa

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 4 v4.0.1 www.ipitomy.com FollowMe This feature allows the PBX to try an

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 202 v4.0.1 www.ipitomy.com Sections/Fields Description Select Use this

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 203 v4.0.1 www.ipitomy.com Figure 118 - Edit Scheduled Call Sections/Fi

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 204 v4.0.1 www.ipitomy.com Figure 119 - Recurrence Sections/Fields Des

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 205 v4.0.1 www.ipitomy.com Edit a Scheduled Call STEPS:Navigate to the L

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 206 v4.0.1 www.ipitomy.com range format. The records have also been enhan

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 207 v4.0.1 www.ipitomy.com Sections/Fields Description Date/Time The da

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 208 v4.0.1 www.ipitomy.com View CDR Report – Smart Personal Console IPit

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 209 v4.0.1 www.ipitomy.com View CDR Report – PBX Administration STEPS: 1

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 210 v4.0.1 www.ipitomy.com Sections/Fields Description Queue Type This

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 211 v4.0.1 www.ipitomy.com Overview Tab The Overview Tab offers an overa

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 5 v4.0.1 www.ipitomy.com GETTING STARTED Boot Up – Safe Power Down Each I

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 212 v4.0.1 www.ipitomy.com Max Call Length Longest duration of an answere

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 213 v4.0.1 www.ipitomy.com Graph Tab The Graph Tab provides a graphical

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 214 v4.0.1 www.ipitomy.com Diagnostics This section, when configured unde

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 215 v4.0.1 www.ipitomy.com Monitoring This page gives a snapshot of the

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 216 v4.0.1 www.ipitomy.com APPENDICES Appendix 1: Key Types and Codes Th

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 217 v4.0.1 www.ipitomy.com Call Pickup Allows the user to answer calls ri

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 218 v4.0.1 www.ipitomy.com Fwd Gateway This takes the user to a gateway t

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 219 v4.0.1 www.ipitomy.com Appendix 2: IP Telephones IPitomy 550 The

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 220 v4.0.1 www.ipitomy.com IPitomy 53i IP Phone The 53i IP phone offers

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 221 v4.0.1 www.ipitomy.com IP51i The 55i from IPitomy offers powerful fe

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 6 v4.0.1 www.ipitomy.com Connecting the System Hardware Setup The IPitomy

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 222 v4.0.1 www.ipitomy.com APPENDIX 3: SOFTPHONES CounterPath™ eyeBeam® 1

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 223 v4.0.1 www.ipitomy.com Softphone Installation STEPS: 1 Using the Int

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 224 v4.0.1 www.ipitomy.com 21 Create a Call Group number. This number as

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 225 v4.0.1 www.ipitomy.com Changing a Forwarding Number from a PC STEPS:

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 226 v4.0.1 www.ipitomy.com APPENDIX 4: IP ADDRESSES Determining Local Net

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 227 v4.0.1 www.ipitomy.com APPENDIX 5: DHCP SETTINGS Internet Protocol (I

IPitomy IP PBX Admin Guide APPENDIX 6: ROUTER CONFIGURATION The sample setup instructions below use a Linksys router and are meant for demonstr

IPitomy IP PBX Admin Guide Menus • Each menu screen contains 4 sections: • Menu Location. • “Using” (Live) System Settings. • Database Settin

IPitomy IP PBX Admin Guide Network Type DHCP DHCP may be used to simplify networking administrative tasks such as initial system configuration.

IPitomy IP PBX Admin Guide Fix Database From here you can factory default your database. This will permanently change your system. Be sure this

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 7 v4.0.1 www.ipitomy.com Digium 2404B 16 and 2406B 24 Analog Line Cards (

IPitomy IP PBX Admin Guide APPENDIX 8: SOFTWARE UPGRADE Checking for Upgrade Availability 1. Log into the PBX 2. Navigate to PBX Setup=>Se

IPitomy IP PBX Admin Guide Loading the Firmware File 1. Log into the PBX and navigate to PBX Setup=>Services 2. Scroll down to the File Sys

IPitomy IP PBX Admin Guide 2. Scroll down to the Hardware Functions panel 3. Click Restart USB Devices & PBX Services APPENDIX 9: TROUBLESH

IPitomy IP PBX Admin Guide GLOSSARY The following terminologies relate to either standard Internet Protocol (IP) and/or IPitomy’s suite of produc

IPitomy IP PBX Admin Guide DTMF (Dual-tone Multi-frequency) – This is the touch-tone or audio signal a phone sends to a phone system to get it to

IPitomy IP PBX Admin Guide Internet Protocol (IP) – A protocol used to send data over a network. These are currently set to IPv4 meaning 4 octe

IPitomy IP PBX Admin Guide O Original Equipment Manufacturer (OEM) - This refers to a company that produces hardware to be marketed under anothe

IPitomy IP PBX Admin Guide IPitomy’s IP PBX system is synched to time.nist.gov server time. Session Initiation Protocol (SIP) – A signaling proto

IPitomy IP PBX Admin Guide such as the Internet, to provide remote offices or individual users with secure access to their organization's ne

IPitomy IP PBX Admin Guide Notes:

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 8 v4.0.1 www.ipitomy.com Figure 3 – External Gateway Connection Diagram

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 9 v4.0.1 www.ipitomy.com Figure 5 – LAN Connection Diagram Connecting

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 10 v4.0.1 www.ipitomy.com DATA AND NETWORK CONFIGURATION Planning before

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 11 v4.0.1 www.ipitomy.com Data Type Description/Recommended Settings Net

IPitomy IP PBX Admin Guide TABLE OF CONTENT INTRODUCTION...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 12 v4.0.1 www.ipitomy.com Table 3 – Sample Exported .CSV Worksheet CSV

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 13 v4.0.1 www.ipitomy.com Figure 9 – Create Extension Results Page 6 T

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 14 v4.0.1 www.ipitomy.com Port Forwarding The following table outlines t

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 15 v4.0.1 www.ipitomy.com IP Addresses To determine the IP address that c

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 16 v4.0.1 www.ipitomy.com Figure 11 – Typical Network Configuration Diag

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 17 v4.0.1 www.ipitomy.com SYSTEM ADMINISTRATION Administration Menu IPito

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 18 v4.0.1 www.ipitomy.com Administration Page Layout Each online Administ

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 19 v4.0.1 www.ipitomy.com Navigational Tools The following section descri

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 20 v4.0.1 www.ipitomy.com Login Page Figure 15 – IP PBX ADMIN Login Page

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 21 v4.0.1 www.ipitomy.com SYSTEM NETWORKING The IPitomy System Menu is f

IPitomy IP PBX Admin Guide Logging In ...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 22 v4.0.1 www.ipitomy.com Static DNS3 Enter the DNS IP address being use

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 23 v4.0.1 www.ipitomy.com Note: The parameter for the IP PBX Host Access

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 24 v4.0.1 www.ipitomy.com The parameter for the IP PBX Web Server is pr

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 25 v4.0.1 www.ipitomy.com Table 8 – Web Server Features and Descriptions

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 26 v4.0.1 www.ipitomy.com 5 A “Please Standby” message appears. Once th

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 27 v4.0.1 www.ipitomy.com Access Control List The Access Control List de

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 28 v4.0.1 www.ipitomy.com Figure 19 – Access Control List - Add New Rule

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 29 v4.0.1 www.ipitomy.com Feature Description Service Displays the name

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 30 v4.0.1 www.ipitomy.com The following table outlines the parameters an

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 31 v4.0.1 www.ipitomy.com Add New Rule The following outlines the steps t

IPitomy IP PBX Admin Guide Extensions - Network Settings Section...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 32 v4.0.1 www.ipitomy.com Provisioning a New Hardware Trunk Group Provisi

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 33 v4.0.1 www.ipitomy.com The following table describes the fields and fu

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 34 v4.0.1 www.ipitomy.com Indication Set per your provider’s instructions

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 35 v4.0.1 www.ipitomy.com Figure 22 – Add/Edit Hardware Provider Configu

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 36 v4.0.1 www.ipitomy.com The following table describes the fields and pa

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 37 v4.0.1 www.ipitomy.com Echo Cancellation This allows you to configure

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 38 v4.0.1 www.ipitomy.com (Detection) allows the line/channels to be more

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 39 v4.0.1 www.ipitomy.com Remove Phone Numbers from Hardware Provider ST

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 40 v4.0.1 www.ipitomy.com Figure 24 – Add/Edit SIP Provider Configuratio

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 41 v4.0.1 www.ipitomy.com Figure 25 – Add/Edit SIP Provider Configuratio

IPitomy IP PBX Admin Guide Delete Menu Settings ...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 42 v4.0.1 www.ipitomy.com The following table describes the fields and f

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 43 v4.0.1 www.ipitomy.com Inbound Caller ID This parameter should be left

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 44 v4.0.1 www.ipitomy.com Can Reinvite This parameter allows a mechanism

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 45 v4.0.1 www.ipitomy.com Add Phone Numbers The following section outline

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 46 v4.0.1 www.ipitomy.com Set Destination The following section outlines

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 47 v4.0.1 www.ipitomy.com DESTINATIONS Destinations are the various place

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 48 v4.0.1 www.ipitomy.com can enter as one leaving a message by dialing *

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 49 v4.0.1 www.ipitomy.com Figure 27 – Extensions Add/Import Page Figur

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 50 v4.0.1 www.ipitomy.com Sections/Fields Description Extension Name Thi

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 51 v4.0.1 www.ipitomy.com Search Tab This tab allows the user to search

IPitomy IP PBX Admin Guide General Settings Section ...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 52 v4.0.1 www.ipitomy.com If the field is left blank, the system wil

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 53 v4.0.1 www.ipitomy.com If you are using this method, you can also Mass

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 54 v4.0.1 www.ipitomy.com 5 Click the Edit Phone Settings button. The sy

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 55 v4.0.1 www.ipitomy.com Extensions - General Settings Section Once th

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 56 v4.0.1 www.ipitomy.com PIN This is the number used to access the exten

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 57 v4.0.1 www.ipitomy.com Extensions - Forward Settings Section The ext

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 58 v4.0.1 www.ipitomy.com Enable/Disable Forward Settings The following

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 59 v4.0.1 www.ipitomy.com Change Unconditional Forwarding via PC The fol

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 60 v4.0.1 www.ipitomy.com Extensions - Advanced Settings Extensions - Ne

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 61 v4.0.1 www.ipitomy.com Sections/Fields Description SIP Password Pass

IPitomy IP PBX Admin Guide Delete Prompt Files on Server...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 62 v4.0.1 www.ipitomy.com DTMF Mode This is where you set what kind of DT

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 63 v4.0.1 www.ipitomy.com You will see the extensions that are currently

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 64 v4.0.1 www.ipitomy.com This table describes the voicemail setting opti

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 65 v4.0.1 www.ipitomy.com Allow Operator Allow pressing “0” during the vo

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 66 v4.0.1 www.ipitomy.com 4 Click button to save the changes. The syst

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 67 v4.0.1 www.ipitomy.com 3 Make the necessary changes in the Allow CODE

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 68 v4.0.1 www.ipitomy.com Allow Incoming Intercom Paging If Enabled (chec

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 69 v4.0.1 www.ipitomy.com 4 Click button to save the changes. The syst

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 70 v4.0.1 www.ipitomy.com those prompts as custom messages for FollowMe f

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 71 v4.0.1 www.ipitomy.com STEPS: 1 From the Edit Extensions page, locate

IPitomy IP PBX Admin Guide View CDR Report – Smart Personal Console ...

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 72 v4.0.1 www.ipitomy.com on this list may be selected for editing. By de

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 73 v4.0.1 www.ipitomy.com The following table describes the status of de

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 74 v4.0.1 www.ipitomy.com Edit Selected Tab The IP PBX system offers man

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 75 v4.0.1 www.ipitomy.com STEPS: 1 From the ExtensionsDestinationsAut

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 76 v4.0.1 www.ipitomy.com Sections/Fields Description Commands Phone Se

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 77 v4.0.1 www.ipitomy.com Table 27 – Advanced Filter Settings and Descrip

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 78 v4.0.1 www.ipitomy.com Send Wakeup ping before Survey Ping if… Some de

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 79 v4.0.1 www.ipitomy.com Factory Default Phone STEPS: 1 From the Extens

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 80 v4.0.1 www.ipitomy.com Auto Provisioning Phone Settings from Actual D

IPitomy IP PBX Admin Guide 2011 Copyright  IPitomy Communication, LLC 81 v4.0.1 www.ipitomy.com Edit Phone Settings Figure 48 – Edit Phone S